British Airways Hacked: Customer Data Stolen in ‘Substantial’ Breach

British Airways say the personal and financial details of customers could have been “compromised” in a “serious theft of customer data” from its booking system.

BA have said customers using its website (, or its mobile app for to make bookings could have been targeted by hackers between the time period of 21 August – 5 September. What’s extraordinary is the long period of time in which hackers were able to actively steal financial data from customers’ BA bookings.

If you’ve recently used the BA website or app to make bookings, it’s certainly worth ensuring there are no irregularities to your bank account. BA have said “We have notified the police and relevant authorities.”

It’s certainly not the first time British Airways have suffered with IT — the airline has had its fair share of ground-based system meltdowns, which have caused multiple days worth of severe disruption, on separate occasions over the last couple of years. Last year, the British carrier had to pay over £150 million in compensation to passengers, as a result of an ‘IT failure’ at BA’s home, London Heathrow Terminal 5.

BA’s chief executive, Alex Cruz, said in a statement: “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”

While it’s not the first IT issue BA have suffered, immediate reports from the airline suggest this could be the most substantial data breach the airline has experienced to date.

Have you been affected by BA’s data breach?

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